You may be receiving endless calls from 877-326-5681, which is DCM services. You may be wondering if they are a trustworthy debt collection agency. They are based in Bloomington, Minnesota, this agency sets itself apart from other debt collection agencies by specializing in assisting businesses to recover overdue accounts from deceased individuals’ estates.
DCM Services provides three levels of service: Probate Finder on Demand, a self-service desktop application; Probate One-Source, a comprehensive solution for probated account debt recovery; and Signature Service, which addresses both probated and non-probated estates.
DCM works to collect probate debts from healthcare providers, financial services, credit unions, and government agencies.
What is DCM Services
DCM Services is a debt collection firm specializing in recovering probate debt, debt left after the death of the primary debtor. They collect probate debt from healthcare providers, financial services, credit unions, and government agencies. Here is a guide on how probate debts are handled to give you insight into if you are liable for the debt and what to do next.
Their website indicates that they are the only collection based in the US solely dedicated to accounts related to deceased persons. Their success is due to their unwavering focus and meticulous attention to detail.
Contact Details
You can contact DCM Services at the following address and phone number:
Address:
1550 American Blvd E
Suite 200
Bloomington, MN 55425
Phone:
+1 612-243-8620
DCM Services History
DCM Services was established in 2006 by CEO and President Tim Bauer. The company initially focused on collecting debts for funeral homes and cemeteries, which Bauer had experience with from his previous work in the industry.
Over time, DCM Services expanded its services to include debt collection for other industries, such as healthcare and finance.
In 2014, DCM Services was acquired by private equity firm Tower Arch Capital, which provided the company with additional resources to expand its operations. Since then, DCM Services has continued to grow and has been recognized as one of the fastest-growing private companies in the United States by Inc. magazine.
DCM Services has also received several awards. In 2020, the company was named a BBB Torch Award for ethics winner in Minnesota, recognizing its commitment to ethical business practices and customer service.
DCM Services Reviews
DCM Services’ collection methods may be unlawful, so knowing your rights as listed by the Fair Debt Collection Practices Act (FDCPA) is crucial. DCM has been reported for:
- Engaging in mistreatment
- Providing misleading information
- Contacting consumers at unauthorized hours
- Calling consumers multiple times a day
- Threatening consumers with arrest.
If you have received any such exploits, rest assured that you are not alone. Many customers have reported DCM Services for the transgression of the FDCPA, and some have even relented online affliction to take action against them.
Google Reviews
DMM Services Google’s rating is relatively low since this agency has been accused of engaging in unlawful debt collection practices in a proposed class action lawsuit. Some of these practices include attempting to collect a debt for medical services from the spouse of a deceased individual.
The plaintiff, the deceased man’s wife, alleges that the defendant sent her several debt collection letters suggesting that she might be liable for her husband’s medical expenses, even though her liability to pay the debts had not been established at the time of her husband’s death.
Another individual mentioned they received a letter in the mail stating they had passed away and DCM had information about her estate. She is still alive and did not know how they had received information she had passed away. She felt very uneasy about DCM once receiving this letter.
Furthermore, DCM Services has faced numerous complaints about inappropriate or illegal communication tactics.
BBB Reviews
DCM Services has had 39 complaints closed by Better Business Bureau (BBB) in the last three years. Some of these complaints were closed in the past year. Among these complaints, 11 were resolved to the complainants’ satisfaction in the last 12 months. The complaints mostly pertained to advertising or sales but included billing, collection, and customer service issues.
Other Reviews
The Consumer Financial Protection Bureau has received complaints against DCM Services since September 2015 for collecting debts not owed and sharing information inappropriately. There are at least three instances of civil litigation like this where DCM Services has been named as a defendant.