Have you recently received phone calls from 855-269-9628 stating you owe money on a debt you haven’t paid. Who is this? Why do they keep calling?
Disregarding phone calls and letters from Direct Recovery Services (DRS) may seem convenient at the moment. Blocking their phone number and discarding their unopened letters in the recycling bin is a simple solution. Nevertheless, if you don’t address the issue, the agency’s voicemails will persist, regardless of whether you owe them money.
When service providers cannot collect unpaid arrears from customers, they often contact intermediary agencies for assistance. Debt collection firms like DRS typically profit by buying old debt for a fraction of its value and collecting the full amount from customers.
DRS, however, partners with the initial creditors and earns a fraction of the returns collected from consumers rather than buying old debt.
What are Direct Recovery Services?
DRS is a legitimate company that collects debts on behalf of service providers. As a member of the American Collectors Association, DRS has operated since 2015 and is headquartered in Two Harbors, Minnesota.
DRS, also known as Direct Recovery Associates on credit reports, collects personal and corporation debts. If you owe a debt to a collection firm, DRS may contact you via phone, mail, or text until the debt is paid or other arrangements are made.
In addition to its core debt recovery services, Direct Recovery Services offers consulting services to clients looking to improve their internal collections processes.
Contact Details
You can reach Direct Recovery Services through:
Postal Address:
Direct Recovery Services, LLC
P.O Box 14
Two Harbors, MN 55616.
Phone: +1 646-938-3123
Website:
http://www.directrecoveryservices.com/
Direct Recovery Services History
Direct Recovery Services is a debt collection agency founded in 2011 in Two Harbors, Minnesota. The company was established to provide debt recovery services to businesses and individuals whose debtors owed money.
Since its inception, Direct Recovery Services has continued to grow, expanding its operations to serve clients across the United States. Today, the company provides various debt recovery services, including first-party and third-party collections, skip tracing, and credit reporting.
Direct Recovery Services Reviews
Direct Recovery Services has drawn severe criticism from users and customers, resulting in a significant backlash online. This negative feedback can harm their brand and significantly impact their user trust score.
To regain their users’ trust, Direct Recovery Services must take steps to make amends. They have been accused of threatening customers using laws that cannot be enforced. Therefore, it is advisable to be familiar with the laws that protect you and your rights before engaging with them in any unfavorable situation.
Google Reviews
Direct Recovery Services has a mixed review profile based on the reviews provided. Some consumers express satisfaction, while others are unsatisfied with the company’s services. Overall, the 80 customer review has an average 1.1-star rating.
BBB Reviews
Based on the customer complaints and the BBB rating, this company needs a better track record of customer service and resolving complaints. Direct Recovery Services is rated F by the BBB, and there are more than 200 complaints filed in the last three years. This suggests that there are systemic issues with this company’s operations.
The fact that customers have reported difficulties contacting the company is concerning and could indicate a lack of transparency and accountability. These issues suggest that the company needs to prioritize customer satisfaction and may not be a reliable choice for those seeking services in their industries.
Other Reviews
Direct Recovery Services has been the subject of 255 complaints reported by the Consumer Financial Protection Bureau (CFPB) in the last three years. Consumers who have voiced their grievances report that Direct Recovery Services:
- Fail to furnish evidence of debt
- Engages in persistent and harassing phone calls
- Uses recorded calls
- Threatens arrest
- Dials incorrect numbers
- They fail to disclose the name of the creditor company they are calling on behalf of.
Numerous such activities breach the FDCPA, which exists to protect consumers from the unjust conduct of debt collectors.