Did you receive a mailer from PO Box 23870 Jacksonville fl or a call from 8008755161 and are wondering why Enhanced Recovery Services is contacting you? It is essential to verify the legitimacy of any debt collector that contacts you, regardless of whether they are Enhanced Recovery Services or another agency. As you look into the debt collection agency that has contacted you, also ask them to validate the debt to ensure that the debt belongs to you.
While it is uncommon to see Enhanced Recovery Services on a charged-off account, the company doesn’t need to be listed on your credit report. This applies whether Enhanced Recovery Services have contacted you regarding the debt.
If you’re facing unwelcome phone calls from Enhanced Recovery Services, you might have overlooked a bill or failed to pay off your debt. In such cases, the original lenders sell your debts to collection agencies to retrieve their money.
What are Enhanced Recovery Services?
Enhanced Recovery Services is a third-party debt collection agency that works for companies or banks to recover unpaid debts from individuals who have defaulted on their accounts.
This agency specializes in providing debt recovery services to clients in various industries, including:
- Telecommunications
- Financial services
- Healthcare
- Utilities.
Among the services that Enhanced Recovery Services offers are:
- Legal recovery services
- Traditional collections
- Skip tracing.
Contact Details
Addresses: 1750 Wells Road, Orange Park, Florida, 32073 – +1 904-680-2591
Jacksonville, Florida (HQ), 8014 Bayberry Road, Jacksonville, FL 32256
WAYCROSS, GA: 1912 Memorial Drive, Waycross, Georgia, 31501 – +1 904-680-2591
Enhanced Recovery Services History
Enhanced Recovery Services was founded in 1999 by Paul Louis, who currently serves as the company’s CEO. The company is headquartered in Jacksonville, Florida, and operates multiple call centers across the United States.
Since its inception, Enhanced Recovery Services has focused on providing innovative debt recovery solutions to clients. This company has developed proprietary technology and processes to improve its collections performance. This includes a cloud-based platform for managing accounts.
A judge in the United States Court of Appeals for the Seventh Circuit ruled in May 2012 on a case involving Enhanced Recovery Services’ alleged violations of the TCPA. Besides such challenges, Enhanced Recovery Services has still been running efficiently.
Over the years, Enhanced Recovery Services has received industry awards and recognition for its innovation and workplace culture. Today, the company continues to expand its capabilities and geographic reach.
Enhanced Recovery Services Reviews
Like many other debt collection agencies, Enhanced Recovery Services have been called out several times for employing persistent and vexatious methods. Unpaid debts can result in more than just bothersome calls. This can adversely affect your credit score.
The constant harassment from collectors is unacceptable and is minimizable through the use of efficient in-call technology systems. By enabling debtors to complete more of the process within the call, collectors can reduce the need for repeated calls and enhance the consumer experience.
BBB Reviews
Enhanced Recovery Services has received accreditation from the Better Business Bureau (BBB) and holds a B rating. According to their BBB profile, Enhanced Recovery Services have amassed over 1,100 complaints in the last three years with a star rating of 1.1 out of five.
In the complaints, some customers mentioned harassing phone calls, phishing attempts, and issues with mistaken identity. Despite having paid off their debt, numerous consumers continue to receive calls from Enhanced Recovery Services, causing frustrations as they wish to remove themselves from the call list.
Other Reviews
On Consumer Affairs, Enhanced Recover Services has a 1.3-star rating based on 146 reviews, One of the customers complained about how the agency has violated all the FDCPA laws set to protect debtors.
Based on the reviews provided by the Complaints Board, Enhanced Recovery Services has many unresolved complaints. This suggests poor customer support. However, some customers have reported successful resolutions to their complaints.
The Consumer Financial Protection Bureau (CFPB) closed 1418 complaints related to Enhanced Recovery Services as of July 2013. It is important to note that some reviews suggest that the customers are responsible for their debts and should not blame the company for pursuing payment.