Did you receive a call from 866-504-4754 or 866-270-0195 or receive a letter? Upon receiving a letter from Phillips and Cohen Associates, the initial step should be comprehending the nature of the debt referred to. If you have the means, settling your debt in one lump sum is advisable. If that’s not possible, you can pay it back in installments.
Drawing from consumers’ past experiences, Phillips and Cohen Associates can add negative remarks on your credit report indicating the debt they are pursuing. The original creditor may also appear as a distinct entry on your credit report. However, do not worry, you can always rebuild your credit. It is crucial to accurately distinguish between these entities as you must notify both when settling the debt to update your credit report.
What is Phillip and Cohen Associates?
Phillips and Cohen Associates is a debt collection agency that manages deceased account services, retail consumer debt, and credit card charge-offs. This agency works on behalf of its clients to recover outstanding debts from consumers.
As a debt collection agency, Phillip and Cohen Associates communicate with consumers via phone, mail, and email to negotiate agreeable payment plans or settlements for both parties.
Contact Details
Phillips and Cohen Associates’ contact information:
Address: Phillips and Cohen Associates, LTD, Wilmington, DE, United States
Phone: +1 866-504-4754
Address: Phillips and Cohen Associates (UK), Ltd
Manchester, United Kingdom
Phone: +44 333 555 1051
Phillip and Cohen Associates History
Phillips and Cohen Associates is a debt collection agency founded in 1997 by Adam S. Cohen and Kyle Phillips. The company is headquartered in Wilmington, Delaware, and has offices in Colorado, Florida, and the United Kingdom.
Phillips and Cohen Associates say they pride themselves on their compassionate approach to debt collection. Over the years, Phillips and Cohen Associates have received several awards and recognitions for their excellent services. These awards include; being named one of the Best Places to Work in Collections by InsideARM, a leading industry publication. However, the customers have different views.
Phillip and Cohen Associates Reviews
Numerous grievances are lodged against collection agencies by dissatisfied customers to regulatory agencies such as the Better Business Bureau (BBB) and the Consumer Financial Protection Bureau (CFPB).
Phillip and Cohen Associates, like many others, have often been found to violate the Fair Debt Collection Practices Act (FDCPA), which is why they receive numerous complaints. The FDCPA regulates how creditors and collection agencies report delinquent debts to credit reporting agencies.
Consumers should know that they are protected by federal laws regulating collection agencies’ behavior. Other regulations, such as the Telephone Consumer Protection Act (TCPA), provide further protection to consumers.
Google Reviews
Phillips and Cohen Associates has a 2.3 out of five stars rating on Google after 61 customer reviews.
BBB Reviews
Based on the customer reviews, Phillips and Cohen Associates have received a low rating of 1.32 stars out of five on BBB. Additionally, Phillips and Cohen Associates have had 22 complaints closed by the BBB in the last three years.
The complaints center around billing and collection and a failure to comply with the FDCPA. However, it is crucial to note that BBB ratings consider factors beyond customer reviews and complaints.
Phillips and Cohen Associates has an A+ BBB rating and has been accredited since 2015, which suggests that they may have taken steps to address past complaints and improve their practices.
Other Reviews
Phillips and Cohen Associates has a 1-star on Yelp. In 2018, the CFPB received 18 complaints about Phillips and Cohen Associates. These complaints regard the violations of the FDCPA. Most consumers reported that Phillips and Cohen Associates use abusive and threatening language, engage in harassment, and provide false information when collecting debts.