Even the most carefully crafted financial plan can be thrown off by unforeseen healthcare costs. Adding to the burden, specialized debt collectors in the medical industry can compound the stress of an already challenging situation.
Capio Partners is one such agency that focuses on debt collection in the medical field. If Capio Partners have contacted you, it’s important to know your consumer rights before responding.
This is especially relevant due to multiple consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA) against this agency. Capio Partners’ expertise lies in purchasing unpaid debts from healthcare providers and pursuing repayment from those who owe the amounts.
What is Capio Partners?
Capio Partners is a debt collection agency located in Georgia and has been in business since 2008. They specialize in the collection of medical debts owed to healthcare providers and collaborate with healthcare providers of various scales, ranging from expansive hospital systems to smaller clinics
Capio Partners not only collects debts on behalf of healthcare providers but also buys debts at a reduced rate and endeavours to retrieve the debt in order to generate profits. This company may also collect other types of debt.
Contact Details
Address:
Capio Partners.
3400 Texoma Pkwy #100, Sherman,
TX 75090, United States
Phone:
+ 1 903-892-7400
Capio Partners History
Capio Partners is a debt collection agency based in the United States. The company was founded in 2008 and has since grown to become one of the leading debt collection agencies in the country. Here is Capio Partners’ brief history:
- 2008: Capio Partners was founded by a group of debt collection industry veterans in Sherman, Texas.
- 2011: Capio Partners opened a second office in Coeur d’Alene, Idaho, to support its growing business.
- 2012: The company acquired First Financial Asset Management, a debt collection agency based in Atlanta, Georgia. This acquisition helped Capio Partners expand its operations into the Southeastern United States.
- 2014: Capio Partners acquired Healthcare Financial Services, a medical debt collection agency based in New York.
- 2018: Capio Partners merged with another debt collection agency, Debt Recovery Solutions.
Capio Partners Reviews
Capio Partners has received numerous customer complaints despite being operational for 12 years. Consumers have lodged complaints with the CFPB and the BBB.
These grievances include harassing phone calls, erroneous reporting, and failure to address debt validation requests. There has been one case where Capio Partners persisted in pursuing a debt even though the consumer had fallen prey to identity theft.
Google Reviews
With a rating of 1.6 out of five stars following 200 reviews, Capio Partners has a poor reputation. The reviews mention issues with collections, fraudulent billing, and persistent phone calls without providing sufficient information about the nature of the matter.
There are also concerns about the legitimacy of the bills received and the involvement of doctors’ offices. The Google reviews suggest that this company may engage in unethical practices.
BBB Reviews
Capio Partners has an unsatisfactory rating with the BBB due to numerous customer complaints and is not accredited. The company has an average rating of 1.17 out of five stars based on 28 customer reviews.
Furthermore, Capio Partners has had 448 customer complaints closed in the last three years, with 170 of those complaints closed in 12 months. One customer complained about Capio’s need for more transparency in the debt they claimed was owed, while another complained about the sudden appearance on their credit report without prior communication.
Other Reviews
Capio Partners has amassed 1,214 complaints on the Consumer Financial Protection Bureau database. Numerous negative reviews center on employees’ discourteous behavior, dissemination of false information, failure to verify debts, and bullying and harassing conduct.
Many allegations suggest that Capio Partners goes after previously resolved debts. These complaints, in most cases, could be violations of the FDCPA.